Once your order is received, we will email you to confirm and let you know when it is on its way. Should we not be able to process your order, we will notify you and give you the option to cancel with a full refund or if an item is out of stock and you wish to wait for new stock, we can place you on the waiting list.
We use First Class, Signed For Delivery for all UK deliveries at a charge of £4,95. We are happy to deliver to Europe at a charge of £14, and further afield at a charge of £20.
We aim to process your order within 2 days of purchase, if we are super busy and it will take longer, we will stay in touch and keep you posted as to when you will receive your order. We will not let any orders run over 7 days.
We hope you love your MARAZUL piece, but if there are any issues please let us know via email us as soon as possible.
If the item is faulty or damaged, please email us with a description of the fault and images. We ask you to return the order in its original packaging with receipt of order and if deemed faulty, we will offer a full refund.
Return postage is at a cost to you.
If the item is not to your liking, please email us and return the item in its original packaging with receipt of order, we will contact you via email to arrange a refund.
We take your information for payment only and communication with you about your order.
We do not store payment details.
We will not share your information with any third parties.